Privacy Policy

Mindful Beginnings Psychology

Last updated: September 2026

Your privacy

Mindful Beginnings Psychology respects your privacy and is committed to protecting the personal and health information you share with us.

This Privacy Policy explains how Mindful Beginnings Psychology collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy health-records legislation.

Information we collect

Mindful Beginnings Psychology may collect personal and sensitive information that is reasonably necessary to provide psychological services. This may include your name, date of birth, contact details, Medicare and referral information, relevant medical and mental health information, clinical history, session notes and other information you provide us as part of your care.

How we collect your information

Information may be collected directly from you through enquiries, intake forms, appointments and correspondence. With your consent, information may also be obtained from other people involved in your care, such as your GP or other health professionals.

How we use your information

Your information is collected and used to provide psychological services, communicate with you, manage your appointments and billing, maintain appropriate clinical records and meet professional, ethical and legal obligations.

How your information is stored and protected

Mindful Beginnings Psychology takes reasonable steps to protect your personal and health information from misuse, loss, unauthorized access, modification or disclosure.

Clinical and administrative information may be stored electronically using secure practice management and communication systems. Mindful Beginnings Psychology uses third-party service providers where necessary to support the delivery and administration of psychological services.

Technology and third-party service providers

Mindful Beginnings Psychology uses secure third-party services to assist with practice administration and the delivery of psychological services. These include Halaxy for practice management and appointments, Zoom for telehealth consultations, and NovoNote to assist with clinical documentation.

AI-assisted clinical documentation

Mindful Beginnings Psychology uses NovoNote, an AI-assisted documentation tool, to assist with the preparation of clinical notes and documentation. You will be informed about the use of NovoNote as part of your care and consent will be obtained before it is used during your sessions. You may decline or withdraw your consent to the use of NovoNote without affecting your access to psychological care.

Confidentiality and disclosure

Your personal and health information is treated as confidential. Information will generally only be disclosed with your consent, unless disclosure is required or authorized by law, or where there are other professional or legal obligations to disclose information.

Where appropriate and with your consent, information may also be shared with other professionals involved in your care, such as your GP or other healthcare providers.

Accessing or correcting your information

You may request access to the personal information Mindful Beginnings Psychology holds about you or ask for information to be corrected if you believe it is inaccurate or out of date. Some exceptions may apply where permitted by law.

Retention of clinical records

Mindful Beginnings Psychology retains clinical records in accordance with applicable Victorian legal and professional requirements. Records relating to adult clients are generally retained for at least seven years from the date of the last health service provided. Where the client was under 18 years of age, records are generally retained until the client reaches 25 years of age. Records are securely stored and, when no longer required to be retained, securely destroyed or de-identified as appropriate.

Data breeches

Mindful Beginnings Psychology takes reasonable steps to protect your personal information. If a data breach occurs that is likely to result in serious harm, affected individuals and the Office of the Australian Information Commissioner will be notified where required.

Website and online enquiries

When you use this website or submit an online enquiry, information you provide may be collected and processed for the purpose of responding to your enquiry. This website may use cookies and similar technologies to support website functionality and how the website is used.

Privacy concerns or complaints

If you have a question, concern or complaint about how your personal information has been handled, please contact Mindful Beginnings Psychology in the first instance.

Email: admin@mindfulbeginningspsychology.com.au

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC).